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Privacy Policy

 

 

Privacy Policy

 

Effective Date: September 30, 2025

This Privacy Policy describes how Holocia dba Citadels Inc. ("we," "us," or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from www.Holocia.com (the "Site").

 

1. Contact Information

 

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Legal Business Name: Holocia dba Citadels Inc.

  • Website URL: www.Holocia.com

  • Contact Email: Hello@Holocia.com

 

2. Personal Information We Collect

 

We collect information that identifies, relates to, describes, or is capable of being associated with you ("Personal Information"). We collect the following categories of data:

 

Identifiers

 

We collect data such as your name, physical address, phone number, email address, and usernames.

 

Commercial Information

 

We collect records of products or services you have purchased, obtained, or considered, as well as transaction histories.

 

Financial Data

 

We collect payment information, including credit card numbers and billing details, necessary to process transactions.

 

Internet/Network Activity

 

We collect browsing history, search history, information regarding your interaction with our Site, and IP address (collected via cookies and analytics).

 

Account Information

 

We collect usernames, passwords, and other account credentials necessary for account creation and management.

 

User Generated Content

 

We collect comments, reviews, or forum posts that you actively submit or post on the Site.

 

3. How We Collect Your Personal Information

 

We collect Personal Information from you in the following ways:

  1. Directly from You: When you create an account (e.g., for a food share or membership), make a purchase/payment, or fill out contact or email sign-up forms.

  2. Automatically: Through cookies, web beacons, pixels, and other tracking technologies when you browse the Site.

 

4. How We Use Your Personal Information

 

We use the Personal Information we collect for the following business purposes:

  • To Process and Fulfill Orders and manage your membership.

  • To Manage Your Account and provide customer service.

  • To Send Newsletters and other communications about our products, services, and events.

  • To Improve the Website and our services by analyzing user behavior and preferences.

  • To Conduct Marketing and run targeted advertisements using customer lists.

  • To maintain the Security and Integrity of our Site and services.

 

5. Sharing Your Personal Information

 

We do not sell or share your Personal Information to third parties for monetary or other valuable consideration.

However, we disclose your Personal Information to the following categories of third-party service providers who help us operate our business:

  • Service Providers: We share necessary data with vendors who perform services on our behalf, such as payment processors (e.g., Stripe/PayPal), email marketing platforms (e.g., Mailchimp), and hosting companies.

  • Analytics Providers: We use services like Google Analytics to track usage data and understand how visitors interact with our Site.

  • Advertisers/Marketers: We may share identifiers and usage data with platforms (e.g., social media sites) to run targeted advertisements using customer lists.

 

6. Cookies and Tracking Technologies

 

We use cookies and similar tracking technologies to track activity on our Site and hold certain information. These technologies serve the following purposes:

  • Essential/Necessary Cookies: Required for the basic functioning of the website (e.g., security, network management).

  • Functional Cookies: Used to remember your preferences and choices (e.g., language or region).

  • Analytical Cookies: Used by third-party services (like Google Analytics) to collect information about how you use the Site, helping us measure and improve performance.

  • Marketing/Targeting Cookies: Used to deliver relevant advertisements to you both on and off our Site.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

 

7. Privacy of Minors

 

Our Site is not intended for individuals under the age of 16. We do not knowingly collect Personal Information from children under 16. If we become aware that we have inadvertently received Personal Information from a child under the age of 16, we will delete such information from our records.

 

8. Your Rights (General)

 

As our primary operations are within the USA/Texas, we generally comply with US law. You have the right to request access to the Personal Information we hold about you, to ask that your Personal Information be corrected, updated, or deleted. If you would like to exercise this right, please contact us using the contact information provided above.

 

9. Changes to This Privacy Policy

 

We may update this Privacy Policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this page and update the "Effective Date" at the top. We encourage you to review this policy periodically.